Now Hiring - IT Business Systems/Planning Manager in Wake Forest, NC

This Primary purpose of this position is to manage a staff of professional and technical employees to plan, develop, transfer, maintain and modify computer applications that directly or indirectly affect health and human functions for DHHS. In addition to interacting with business partners, this position coordinates with IT directors and other IT managers, and representatives from other state agencies and the federal government. Through subordinates this position documents requirements, plans, designs, develops, tests, implements, and maintains software solutions.

This position requires a high degree of experience in the business and IT operations, analyzing requirements in addition to applying software development life-cycle methods. This individual has a general knowledge and experience with common development platforms, including those for business process, activity, and transaction management; event processing; enterprise performance management and integration. The ideal individual should possess senior level technical operations expertise, be skilled in providing advice and guidance in application operations, design, development, and support for a diverse set of web-based applications. Experience managing and supporting large scale operations and multi-stakeholder engagements collaborating with the business. Create operational metrics and improve efficiencies for IT operations. In addition, position must be able to demonstrate thorough experience and ability to supervise people; develop and implement procedures; manage details meticulously; solve complex problems; work with conceptual structures, outlines, and models; manage time; get results; and think practically.

About NC Department of Health and Human Services:
The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

About the DHHS Information Technology Division:
The DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology resulting in the delivery of consistent, cost effective, reliable, accessible, and secure services. The DHHS IT Division works with business units to help ensure the availability and integrity, and promotion of confidentiality of automated information systems to meet their business goals. DHHS IT Division’s primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.

23-09839 ITD [please apply online]2

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:

• 
  Experience in managing Timelines, resources, and personnel (State staff and contractors) and direct operation related efforts to completion
• Demonstrate technical understanding of the business application
• Experience working closely with Division partners, customers, providers, vendors, and executive leadership
• Experience in ability to provide coaching and conducting annual performance reviews
• Demonstrated experience in maintaining compliance with State and Federal laws and regulations
• Strong analytical and logical thinking ability with effective problem-solving skills
• Experience working in large scale state, federal or public sector projects.
• Negotiation and conflict resolution skills with the ability to effectively communicate persuasively
• Understanding of SDLC
• Possess excellent listening, oral, written, and presentation skills
• Knowledge of working with Agile methodology
• Knowledge of cloud computing concepts and technology
• Demonstrates understanding of change management, with in depth knowledge of the change management process and the scenarios related for audit compliance.

• Experience of 5 plus years of working knowledge on Medicaid, Managed care, or similar payer systems.
• Strong experience in managing teams consisting of Technical and Business team members
• Strong communication skills, working with the executive management
• Team player
• Strong understanding of healthcare strategy, operations, technology, and regulatory requirements
• Understanding of IT auditing and controls, frameworks, and standards
• Good understanding of Agile methodology

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Bachelor s degree in economics, business administration, public policy, information science, or closely related field from an appropriately accredited institution and two years of experience in project management, and/or portfolio management
OR
Associate degree in economics, business administration, public policy, information science, or closely related field from an appropriately accredited institution and three years of experience in project management, and/or portfolio management or closely related field
OR
An equivalent combination of education and experience.

The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying when the job has been filled.

For technical issues with your applications, please call the NEOGOV Help Line at 855-[please apply online]. Applicants will be communicated with, via email only, for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-[please apply online].